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  • XMtrade® Supply

    ● XMtrade®/CIS [Customer Information System]

    User: Electricity/Gas Supplier, Energy Distributor, Wholesale Billing Entity
    Use Cases: Customer and metering point management, automated billing and payment control, electronic communication, and seamless integration with accounting systems.

    Mocup
    Electricity and gas
    in one system
    Electronic communication
    according to the technical specification
    Protection of personal data
    in accordance with the General Data Protection Regulation GDPR

    Key features

    Business records

    Easy management of delivery points, customers, contractual relations and product portfolio. Several delivery points from one contract, according to the customer's request, can be divided into smaller groups for advance payments, deposits and settlements. Each delivery point can have its own address, its own cycle of advance payment and deposit.

    Electronic data interchange

    Two-way communication with distribution companies for process of supplier change, changing technical and fundamental data of delivery points, service requirements and obtaining invoicing documents. For average user, content of complex XML messages is generated into comfortable view in the browser.

    Invoicing and accounting

    Settlement of documents and subsequent individual or combined invoicing for supply and distribution of energy, services and non-commodity products, invoicing of fines and interest on arrears. Preparation of accounting documents and transfer to various accounting systems (SAP, HELIOS ORANGE, OMEGA, FIBU, ...).

    Payment and receivables management

    Receipt and automatic matching of payments, generation of direct debit and payment orders. Monitoring of payment discipline of customers, generation of reminders, generation of documents for out-of-court recovery or for sending to court.

    Customer requirements and complaints

    Management of customer requests, including complaints that were initiated from various communication channels (via telephone, email, letter, customer portal, personal visit to the contact center, ...). Management and administration of customer requirements as affected persons under the GDPR Regulation is a separate and complex agenda.

    Fill out a short form and we will contact you.

    By submitting the form, you consent to the processing of personal data

    Direct contact
    Peter Chochol
    sales Director
    Direct contact
    Lucia Hacurová
    hR Manager
    Lucia.Hacurova@sfera.sk
    +421 904 430 629
    Direct contact
    Martin Holiš
    services Director
    Direct contact
    Chochol Peter
    sales Director
    obchod@sfera.sk
    +421 2 50213142
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